About Us
Learn how Profound Mortgage delivers compliant, client-first mortgage solutions tailored to your goals.
At Profound Mortgage, we go beyond just finding a loan — we provide clear, compliant, and client-focused mortgage solutions. Whether you're buying your first home, refinancing, or investing, we guide you through every step with integrity and precision. Backed by NCCP and Best Interests Duty obligations, we ensure your loan is not just suitable — it's the right fit. Our team is committed to making your finance journey smooth, stress-free, and fully informed.
Our Story
Profound Mortgage was founded with a simple mission — to deliver honest, transparent, and truly personal mortgage advice. After years of seeing borrowers overwhelmed by complex processes and misaligned recommendations, we set out to create a brokerage built on trust, compliance, and clarity. From the very beginning, our focus has been on understanding each client's goals and tailoring finance solutions that genuinely serve their best interests.
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With a deep understanding of NCCP obligations and a streamlined workflow powered by tools like Salestrekker, we bring structure, speed, and strategy to every application. Whether it's a first home, a savvy refinance, or investment property finance, we’re here to guide clients with confidence — not confusion. Today, Profound Mortgage proudly serves Australians from all walks of life, helping them make smarter lending decisions, one loan at a time.
Meet Lisa Loh
Lisa Loh is the Director and Principal Mortgage Broker at Profound Mortgage, with a background that spans property, finance, and entrepreneurship. After a successful career in real estate and e-commerce, Lisa discovered her true calling in mortgage broking — where she could combine analytical thinking with genuine client care. She is known for her integrity, clear communication, and commitment to compliance, and she brings a creative, outside-the-box mindset to structuring loans that are truly tailored to each client’s unique financial needs.
Lisa leads Profound Mortgage with a focus on long-term relationships and lending solutions that align with individual goals. Outside of work, she is a creative at heart — an author and illustrator, language enthusiast, and proud parent who values balance, growth, and giving back to the community
